Privacy policy

Jamiat Alnakheel Tree Trading Palms

At Jamiat Alnakheel Tree Trading Palms, we respect and protect the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our company, website, or official communication channels.

1. Information We Collect

We may collect personal information when you contact us, place an order, or communicate with us through our official channels. The information may include:

Full name
Phone number
Email address
Delivery or pickup details
Order information (variety, quantity, and specifications of palm trees)
Communication records through WhatsApp, email, or Instagram

This information is collected solely to process orders, respond to inquiries, and provide customer support.

2. How We Use Your Information

The information collected may be used for the following purposes:

Processing and confirming orders
Communicating order details and updates
Issuing invoices and managing payments
Providing customer support and technical guidance
Responding to customer inquiries and requests
Improving our services and customer experience

We only use your information for legitimate business purposes related to our services.

3. Information Sharing

Jamiat Alnakheel Tree Trading Palms does not sell, rent, or trade customer personal information to third parties.

Your information may only be shared when necessary for:

Coordinating transportation or delivery services requested by the customer
Legal or regulatory requirements under UAE law
Resolving disputes or legal claims

4. Data Security

We take appropriate measures to protect your personal information from unauthorized access, misuse, or disclosure. Customer information is stored securely and accessed only by authorized personnel for operational purposes.

5. Communication Channels

Official communications with the company should only occur through the following channels:

📞 Phone / WhatsApp: +971502022234
📧 Email: jamiat.alnakheel@gmail.com
📷 Instagram: @university_trade_palm

The company is not responsible for any information shared through unofficial or unauthorized communication channels.

6. Data Retention

Customer information may be retained for administrative, legal, and operational purposes, including order records, invoices, and customer support history.

7. Customer Rights

Customers have the right to:

Request access to their personal data
Request corrections to inaccurate information
Ask questions regarding how their information is used

Requests can be submitted through our official contact channels.

8. Legal Compliance

All data handling practices are governed by the laws and regulations of the United Arab Emirates, including applicable commercial and privacy regulations.

9. Updates to This Privacy Policy

The company reserves the right to update or modify this Privacy Policy at any time to reflect operational or legal changes. Any updates will be published through official company channels.